If you're having trouble with e-mail, check
here for frequently asked questions, and read through the
following to be sure everything is setup correctly.
Your new website package includes
an e-mail account set up especially for you. In order to use this account, you must first put information
into your e-mail software so that you will be able to both send new messages
reflecting your new e-mail account as the "sender's" address and
retrieve messages from your new e-mail account when you connect to the Internet.
Here are some simple instructions to assist you in setting up your new
account. They are based on Microsoft Outlook
Express 5 which is typically provided with your Windows operating
If you are using different e-mail software, the setup will be
slightly different, but similar enough that you should be able to use this
information to get started. Below, where you see yourdomain.com, replace
this with your actual domain name (the name of your website without www
in front of it).
1. Start Outlook Express.
2. Click on the Tools menu,
then under that menu choose the item Accounts.
3. The resulting dialog box has many tabs. Click on the second tab labeled Mail.
4. Click on the button toward the top labeled Add, then choose Mail (from the fly-out menu).
5. In the next screen, type in the name you wish to appear
in the "from" box when you send e-mail to someone. (Example: Mary Smith) Click
the Next button to proceed.
6. In the next screen, type in your e-mail
address as given by pc|mac. (Example: firstname.lastname@example.org.) Click Next.
7. Under the next dialog box, E-mail Server Names, you input the information for proper server communication.
(NOTE: Leave the first space as is. Your incoming server is indeed a POP3
the first space, type in the name of the incoming mail server exactly
You have two choices for what to put In
the second space, depending on your Internet Service Provider (ISP).
Sometimes ISP's require that all outgoing mail go through their servers. In
these cases, use the name of their outgoing mail server, such as
smtp.earthlink.net, mail.lig.bellsouth.net, smtp.prodigy.yahoo.com, etc.
You may also use the
outgoing mail server, unless your ISP blocks outgoing mail. If you do this,
you are required to set the "My Outgoing Server requires authentication"
option which is described below under "Some Final Tweaking." In this case,
Next to continue.
8. The next screen asks for your account name. Type your account name exactly as given
to you by
pc|mac. (Example: email@example.com)
In the password field, enter
the password exactly as given to you by
If you so choose, check the
"Remember password" box
so that you do not have to key it in every time you send mail or check for
Do NOT check the "Log on using Secure Password
Click Next to proceed.
Click Finish to complete
the final dialog box.
Your account has now been
set up in Outlook Express. Open
the account properties and key in some additional information.
1. Start Outlook Express
(if not already running).
2. Click on the Tools menu, then under that menu choose the item Accounts.
3. Click on the account
you have just created and then click the button labeled Properties (right side of screen).
On the General
tab, click on the field labeled Organization and
type the name of your organization.
This is optional.
5. Click in the field
labeled Reply address and
type in your e-mail address (firstname.lastname@example.org).
optional and only needs to be specified if you want replies to go to someone
6. If you are using the
outgoing mail server (smtp.yourdomain.com), click the tab at the
top labeled Servers.
Check the box under
the words Outgoing Mail Server which reads My Server Requires Authentication.
If you are using your ISP's outgoing mail server, do this only if they
require it, and specify the account info they provided, not the
info, under Settings.
7. Click the
button to apply the changes and close the dialog box.
Connect to the Internet in your usual manner.
- Start Outlook Express
If you have saved your password, the software will automatically
retrieve your messages. (If
not, you will be required to enter your password before the process begins.)
web|mail feature is available for you to use when you are away from your
primary computer. You can access new mail (hasn't been retrieved yet) from anywhere in the
world with just a web browser and Internet connection. Using your web browser,
navigate to mail.yourdomain.com or use the e-mail login feature at
Please note that web|mail is intended for
occasional use and not as a complete replacement for using normal e-mail
software on your computer. The more messages you have in your inbox, the slower
it will be.
Some Internet Service Providers have specific ways you have to setup
your e-mail when using their service. Click the links below for more
AOL - use the instructions above for connecting to our servers, but do
NOT use the SMTP Authentication option. AOL will intercept your outgoing
e-mail and send it through their servers.
Earthlink (including Mindspring and other ISP's acquired by Earthlink)
If you have any problems
with setting up your account, please contact