• Some versions of Outlook are known to have this problem when you are receiving several (more than 3) e-mail accounts from the same server simultaneously. If you have multiple accounts defined in your profile, consider grouping them and only retrieving one group at a time.
• Some antivirus software will hang if there is a "corrupt" message, such as all headers with no body, in your mailbox. Turning off the e-mail virus scanning should solve this. As long as you still have file system protection turned on, any viruses that do make it to your inbox will be dealt with if they ever try to open. In addition, every incoming message goes through several levels of virus detection on our system before it ever gets delivered to your inbox.

I can receive mail but can't send.

• If you are using the pc|mac e-mail server for outgoing mail, you must enable SMTP Authentication in your e-mail client software.

I keep getting a "server is busy" error message.

• POP3 servers only allow one connection at a time to each mailbox. If you left Outlook running on another computer, or you are logged on to webmail and try to use Outlook, you might see this error. Make sure nothing else is trying to access your mailbox, then try again. You might need to wait up to 10 minutes for an improperly disconnected session to close.

I deleted some messages in webmail, next time I login they are still there.

• Most likely you are closing the browser window when you are finished with webmail. You must use the Logoff button on the left side menu to properly close the session, as deletions and mailbox cleanup are done when the session is properly closed. If you close the window without logging off, the deletion never happens.